IT Technical Support Engineer

Functie IT Technical Support Engineer
Aanvraagnummer 104489
Expertise O365, Exchange, WAN, LAN, VPN
Regio Amsterdam, Rotterdam of Maastricht
Startdatum ASAP
Duur Vast dienstverband
Werkzaamheden

You will play a vital role in our organization to drive our commitment to our customers for operations excellence with a personal touch. We strive for continuous improvements and appreciate a critical look at our own processes and you need to have a hands-on mentality to take our service levels to the next level. We look for driven, team players who wants to work in an international fast-growing company.

You can be based in Amsterdam, Rotterdam or Maastricht.

Roles and Responsibilities

  • Installing and configuring computer hardware, systems, networks, printers, scanners and phones;
  • 1st and 2nd level remote & on-site user supports to Europe branches;
  • Troubleshooting and resolving issues with hardware or software;
  • Monitoring and maintaining computer systems, networks, servers, and backup schedules;
  • Responding in a timely manner to service issues and requests;
  • Coordinating between end users and developers.

Qualifications and Experience

  • Associate’s or bachelor’s degree in computer science or a related field;
  • 1+ years of experience in technical support role;
  • Experience with O365, Exchange, AD, Outlook, Apple Mac, VoIP phone, barcode scanner, printer;
  • In-depth knowledge on WAN, LAN and VPN;
  • Strong interpersonal communication and relationship-building skills;
  • Fluent in English, both oral and written. Dutch is a plus;
  • Experience in Windows server, VMware, FortiGate firewall, Cisco switch, Synology NAS are plus;
  • Experience in logistics or in warehouse management system is a plus;
  • The submission of a Certificate of Good Conduct (VOG) is part of the onboarding procedure.

Our offer

  • We are an equal opportunity employer;
  • A competitive salary package and secondary benefits including laptop, mobile telephone and company car;
  • You are taking part in our company profit sharing program;
  • We encourage employees to have various personal development opportunities through seminars, internal study program and external training sessions;
  • Ability to develop and grow within the company;
  • Excellent working environment and enthusiastic team members.

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